1. Bookings

Bookings can be made online, via email, or through WhatsApp.

It is advisable to book at least 24 hours in advance.

At the time of booking, please provide:

• Full name of the lead passenger

• Date and time of the transfer

• Pickup and drop-off addresses

• Number of passengers and luggage

• Any special requests (e.g., child seats, pets, sports equipment)

2. Confirmation and Deposit

The service is considered confirmed only after receiving a deposit of 30% of the total amount.

The deposit can be paid via bank transfer or secure online payment link.

In case of cancellation up to 7 days before the transfer, the deposit will be fully refunded.

For cancellations beethween 6 an 2 days, the 50% of the deposit will be refunded.

For cancellations within 48 hours or in case of no-show, the deposit may be retained.

3. Prices and Payment Methods

Prices are fixed, agreed upon at the time of booking, and transparent, including tolls, fuel, and VAT.

The balance can be paid:

• In advance by bank transfer or secure payment link

• Directly to the driver by cash or credit/debit card

Any additional services or stops will be calculated and communicated in advance.

4. Partners and Subcontracting

Ciar – Dolomites Transfer also works with selected and certified partners who ensure the same high standards of quality, reliability, and courtesy as our in-house staff.

All partners operate with a valid Rent with Driver or Taxi license.

5. Changes and Cancellations

Booking changes are free of charge if communicated at least 24 hours in advance.

Cancellations:

• Free and fully refundable up to 7 days before the transfer

• May incur partial or full charges beyond that, depending on incurred costs and confirmed commitments

6. Delays and Waiting Time

We monitor flight and train arrivals to manage any delays.

The driver will wait free of charge for up to:

• 60 minutes for airport or train station pickups

• 15 minutes for hotel or private address pickups

After these time limits, a waiting fee may apply.

7. Travel Conditions

The service is strictly private and reserved for the client and their companions.

Extra luggage, pets, or bulky equipment must be reported when booking.

It is strictly prohibited to:

• Smoke on board

• Soil, damage, or intentionally dirty the vehicles

• Consume alcohol or strongly odorous food during the ride

Any damages or extraordinary cleaning may incur additional charges.

8. Liability

Ciar – Dolomites Transfer commits to providing punctual, safe, and comfortable service.

We are not responsible for delays caused by force majeure (e.g., bad weather, heavy traffic, landslides, roadblocks).

The client is responsible for providing accurate and complete information at the time of booking.

9. Privacy

All personal data is handled in accordance with applicable regulations and used solely for managing the booking.

No information will be shared with third parties not involved in the service.

Please refer to our Privacy Policy for more details.

10. Contacts

For requests, assistance, or changes:
Email: info@cortinataxidrivers.com
WhatsApp / Tel: +39 334 244 8081
Website: www.cortinataxidrivers.com